Client Service Agreement

This Agreement is made on [Date]
Between:
Milwood Projects & Partners (the “Service Provider”)
of [Registered Address or Trading Address]

And:
[Client Full Name] (the “Client”)
of [Client Address]

1. Definitions and Interpretation

1.1 In this Agreement, unless the context otherwise requires:

"Services" means the work and deliverables to be provided under this Agreement.

"Fee" refers to the agreed amount payable by the Client for the Services.

“Working Days” are Monday to Friday, excluding UK public holidays.

1.2 Headings are for convenience only and do not affect interpretation.

2. Engagement and Scope of Services

2.1 The Service Provider agrees to perform and deliver the Services as set out in the agreed Scope of Work or written proposal (Appendix A).

2.2 Services may include, but are not limited to:

General administrative assistance

Legal administrative and secretarial support

Project management and coordination

Budgeting, financial planning, and reporting

Strategic or operational consultancy

2.3 Any changes to the scope must be agreed in writing.

3. Term and Commencement

3.1 This Agreement begins on the Effective Date and continues until the Services are completed, unless terminated earlier under Clause 10.

3.2 The Service Provider is not an employee or agent of the Client and acts as an independent contractor.

4. Fees and Payment

4.1 The Client agrees to pay the Service Provider:

An hourly rate of £[insert], or

A day rate of £[insert], or

A fixed fee of £[insert] for project-based work.

4.2 For any project or service priced over £750, a 50% deposit is required before commencement. The remaining balance is payable upon completion or at an agreed milestone.

4.3 Payments are due within 7 days of invoice unless otherwise agreed. Late payments may incur interest at 8% plus the Bank of England base rate under the Late Payment of Commercial Debts (Interest) Act 1998.

4.4 The Service Provider reserves the right to pause work for non-payment.

5. Cancellations and Rescheduling

5.1 Consultations, General Admin & Legal Admin

Cancellations or rescheduling must be made with a minimum of 24 hours’ notice.

Cancellations with less than 24 hours’ notice will incur a 50% fee.

Missed appointments without notice will be charged 100% of the service fee.

5.2 Project Work & Services Exceeding £750

Cancellations or terminations require a minimum of 72 hours’ written notice.

Where notice is not provided, the Client is liable for 30% of the total project fee.

If the Service Provider has completed work prior to cancellation, fees for time spent and resources used may be invoiced in addition.

6. Client Obligations

6.1 The Client agrees to:

Provide accurate, timely, and complete information and materials as requested.

Communicate clearly, respond within reasonable timeframes, and be available for scheduled meetings.

Honour agreed payment terms.

6.2 Delays caused by the Client (e.g., failure to provide information) may impact the delivery schedule and do not exempt the Client from payment obligations.

7. Confidentiality

7.1 Both parties agree to keep confidential all proprietary or sensitive information exchanged during this engagement.

7.2 This clause survives termination of the Agreement.

8. Intellectual Property

8.1 Any bespoke materials, strategies, or templates developed by the Service Provider remain the intellectual property of the Service Provider unless otherwise agreed in writing.

8.2 The Client is granted a non-exclusive licence to use such materials for internal business purposes.

9. Liability and Indemnity

9.1 The Service Provider shall not be liable for any indirect, incidental, or consequential damages.

9.2 The total liability of the Service Provider for any claim arising out of or in connection with this Agreement shall not exceed the total Fees paid by the Client.

9.3 The Client agrees to indemnify and hold harmless the Service Provider against any third-party claims arising from use of the Services.

10. Termination

10.1 Either party may terminate this Agreement with written notice where the other party:

Commits a material breach of these terms and fails to remedy it within 7 days.

Becomes insolvent or ceases business operations.

10.2 Upon termination:

All outstanding fees for Services rendered are immediately payable.

Any advance payments are non-refundable unless otherwise agreed.

11. Force Majeure

The Service Provider shall not be liable for delay or failure to perform any obligation due to events beyond reasonable control including, but not limited to: illness, natural disaster, equipment failure, or government restrictions.

12. Governing Law and Jurisdiction

This Agreement shall be governed by the laws of England and Wales, and the parties submit to the exclusive jurisdiction of the English courts.

13. Entire Agreement

This document constitutes the entire agreement and supersedes any prior discussions or understandings. Amendments must be agreed in writing.

14. Signatures

Client
Name: ________________________
Signature: _____________________
Date: _________________________

Milwood Projects & Partners
Name: ________________________
Signature: _____________________

Date: _________________________